Estimating and Announcing Waiting Times in Multiple Customer Class Call Centers

Charging scheduling optimisation of battery electric buses with charging setup time

From user to operator: Rationalizing the charging infrastructure deployment. A case study of Berlin

Call centers with hyperexponential patience modeling

Too much or not enough? Planning electric vehicle charging infrastructure: a review of modeling options.

Forecasting Extractions in a Closed Loop Supply Chain of Spare Parts: An Industrial Case Study

Stationary Delays for a Multiclass Priority Queue With Reneging

Monotonicity Properties for Multiserver Queues with Reneging and Finite Waiting Lines

Call Centers with a Postponed Callback Offer

MONOTONICITY PROPERTIES FOR MULTISERVER QUEUES WITH RENEGING AND FINITE WAITING LINES

Call Centers with Delay Information: Models and Insights

Modeling Call Centers with Delays Information

A Simple Solution for Optimizing Weekly Agent Scheduling in a Multi-Skill Multi-Channel Contact Center

Equivalent NLCP for Chance-constrained Games

Forecasting spare part extractions from returned systems in a closed-loop supply chain

Equivalent nonlinear complementarity problem for chance-constrained games

Routing in a queueing system with two heterogeneous servers in speed and in quality of resolution

Real-Time Scheduling Policies for Multiclass Call Centers with Impatient Customers

A Heuristic for definition of shifts in an emergency department

Queueing models for full-flexible multi-class call centers with real-time anticipated delays

A Complementarity Problem Formulation for Chance-constraine Games

Existence of Nash equilibrium for chance-constrained games

Too much or not enough? Planning electric vehicle charging infrastructure: A review of modeling options

Bi-matrix game with random payoffs

Real-Time Scheduling Policies for Multiclass Call Centers with Impatient Customers

Impact of Airport Capacity Optimization on the Air Traffic Flow Management

Using participatory systems approaches to improve healthcare delivery

Using participatory systems approaches to improve healthcare delivery

Implementation of operational research methods in healthcare: protocol for a literature review

Evaluating engineering design methods: taking inspiration from software engineering and the health sciences

Exploring indicators of system-of-systems resilience: outcomes of a health systems design workshop at an international conference

Organizational redesign: insights from ethnographic study before simulation

Position Paper: On Design Research Engaging With Healthcare Systems

Using clinical simulation to study how to improve quality and safety in healthcare

Hospital end-of-life care aggressiveness in adult solid tumour patients pre and post COVID-19: retrospective multicentre cohort study

A Business Model Canvas for iDecide - How to Design a New Decision Making App?

Chimiothérapie ambulatoire : revue critique avec cas d'étude

Design as a quality improvement strategy: the case for design expertise

Outpatient Chemotherapy Planning: a Literature Review with Insights from a Case Study

Radical Innovation Design: Innover par les usages grâce à l’identification de poches de valeur

Google trends peut-il prédire de nouveaux signes cutanés durant les épidémies ?

Systematic Literature Reviews: An Introduction

Comparing Sustainable Performance of Industrial System Alternatives by Integrating Environment, Costs, Clients and Exploitation Context

“In conferences, everyone goes ‘health data is the future’ ”: an interview study on challenges in re-using EHR data for research in Clinical Data Warehouses

Analysis of Implementation of Care Coordination in a Multi-level Care Provider Organization: A Need for Systems Approaches

Analyzing RID Methodology through the Lens of Innovative Abduction

Exploring Healthcare Systems Design Research and Practice: Outcomes of an International Meeting

From behavioural simulation to computer models: how simulation can be used to improve healthcare management and policy

Identifying needs for new ecodesign tools with the DSM value bucket tool - an example in the construction industry

Challenges in making standardisation work in healthcare: lessons from a qualitative interview study of a line-labelling policy in a UK region