Client Portfolio-Based Call Center Architecture

Moments of first passage times in general birth–death processes

A New Flexible Architecture for Call Centers with Skill-Based Routing

Too much or not enough? Planning electric vehicle charging infrastructure: a review of modeling options.

Call Centers with Delay Information: Models and Insights

Chimiothérapie ambulatoire : revue critique avec cas d'étude

Outpatient Chemotherapy Planning: a Literature Review with Insights from a Case Study

Analysis of Implementation of Care Coordination in a Multi-level Care Provider Organization: A Need for Systems Approaches

Measuring the circular economy's performance

Superviser et prolonger sa démarche d’éco-innovation grâce aux Indicateurs de Performance Environnementale Clés

Organiser et réussir son atelier d’éco-innovation en une demi-journée

Econophysics review: II. Agent-based models

STATIONARY DISTRIBUTION OF THE VOLUME AT THE BEST QUOTE IN A POISSON ORDER BOOK MODEL

Using ANP to design a living system like balanced operating model for intangible services

Défis et opportunités : le KM entre technologies, comportements et organisations

Operations management applied to home care services: Analysis of the districting problem

A framework to evaluate the complexity of home care services.

Kitting optimisation in Just-in-Time mixed-model assembly lines: assigning parts to pickers in a hybrid robot–operator kitting system

Optimal sizing and allocation of distributed generation for reliable energy distribution accounting for uncertainty

Project Vulnerability: State of the Art and Propositions for Future Framework Development

Modeling project complexity.

Project complexity understanding and modeling to assist project management

Building up a project complexity framework using an international Delphi study

Measuring project complexity using the Analytic Hierarchy Process

Reciprocal enrichment of two Multi-Domain Matrices to improve accuracy of vehicle development project interdependencies modeling and analysis

Optimize The Supervision Of Complex Projects By Taking Into Account Interactions Between Actors

Understanding project complexity: implications on project management

A systems thinking approach for project vulnerability management

Assistance in selecting a project contracting strategy by combining complex systems theory and risk and vulnerability analysis

Forming risk clusters in projects to improve coordination between risk owners

Managing Complex, High Risk Projects

Organization and Coordination of Project Actors to Manage Impact Propagation between Deliverables

Organizational reshuffling to facilitate coordinated decisions in complex projects

Aide à la sélection de stratégies pour apporter des valeurs durables à des pays hôtes en contexte pétrolier

Towards sustainable recycling networks for batteries from electric vehicles in EU-27. A system dynamics approach modeling and analysis

How to Incorporate Sustainability Criteria into Operations Management Models? The Sustainable Order Quantity Example

Impact of coordination on costs and carbon emissions for a two-echelon serial economic order quantity problem

Including sustainability criteria into inventory models

Including Sustainability Criteria into Inventory Models

Multiple retailer cooperation system analysis

System Architecture Design

A Proposal for a Decision Support Framework to Solve Design Problems in the Automotive Industry

Risk and Change Management in Complex Systems

Reshuffling collaborative decision-making organization using a Decision-Decision Multi-Domain Matrix

Main factor identification for early negotiation in product design

Probabilistic architecture generation for early negotiation

Telehealth : Towards a Global Decision Support Framework based on Value Creation for Healthcare Systems Design

Proposition of the project management framework through integration of the knowledge and information of the collaborative decision-making processes

The ValXplore method: exploring desirability, feasibility and viability of business and system design under uncertainty

Simulation methods in the healthcare systems