Oualid Jouini

Laboratoire

Laboratoire Génie Industriel

Résumé

Professor, HDR, Laboratoire Génie Industriel, CentraleSupélec Research interests: - Service operations management with main applications to call centers and healthcare systems - Methodology: optimization, empirical analysis, stochastic modeling and applied probability

Publications (110)

Article dans une revue 29/10/2025

Modeling the merging capacity for two streams of product returns in remanufacturing systems

Mahdi Fathi , Farshid Zandi , Oualid Jouini

Article dans une revue 03/10/2025

Machine learning-based agent staffing under uncertainty: The case of a relay call center

Samer Alsamadi , Cléa Martinez , Canan Pehlivan , Nicolas Cellier , Benjamin Legros , Franck Fontanili , Oualid Jouini , Yiping Fang

Article dans une revue 02/10/2025

How to optimize container withholding decisions for reuse in the hinterland?

Benjamin Legros , Jan Fransoo , Oualid Jouini

Article dans une revue 02/10/2025

Call Centers with a Postponed Callback Offer

Benjamin Legros , Sihan Ding , Rob van Der Mei , Oualid Jouini

Article dans une revue 02/10/2025

Should we wait before outsourcing? Analysis of a revenue-generating blended contact center

Benjamin Legros , Ger Koole , Oualid Jouini

Article dans une revue 02/10/2025

Transient staffing at the beginning of work

Benjamin Legros , Oualid Jouini

Article dans une revue 02/10/2025

A blockchain-based framework to optimize shipping container flows in the hinterland

Mariem Mhiri , Karim Al-Yafi , Benjamin Legros , Mohamed Haouari , Oualid Jouini

Article dans une revue 02/10/2025

Analysis of base-stock perishable inventory systems with general lifetime and lead-time

Chaaben Kouki , Benjamin Legros , M. Zied Babai , Oualid Jouini

Article dans une revue 02/10/2025

On the scheduling of operations in a chat contact center

Benjamin Legros , Oualid Jouini

Article dans une revue 02/10/2025

A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments

Benjamin Legros , Ger Koole , Oualid Jouini

Article dans une revue 02/10/2025

Appointment-driven queueing systems with non-punctual customers

Saif Benjaafar , Bingnan Lu , Siqiao Li , Benjamin Legros , Oualid Jouini

Article dans une revue 02/10/2025

Front-office multitasking between service encounters and back-office tasks

Benjamin Legros , O. Zeynep Akşin , Ger Koole , Oualid Jouini

Article dans une revue 02/10/2025

Appointment-driven Queueing Systems with Non-punctual Customers

Saif Benjaafar , Bingnan Lu , Siqiao Li , Benjamin Legros , Oualid Jouini

Communication dans un congrès 02/10/2025

Performance Indicators in Emergency Operating Theaters: A State of the Art

Zied Jemai , Gustavo Santamaria-Acevedo , Benjamin Legros , Ziad Jemai , Oualid Jouini

Article dans une revue 02/10/2025

Blended call center with idling times during the call service

Benjamin Legros , Ger Koole , Oualid Jouini

Communication dans un congrès 27/08/2025

An Environmental Air Traffic Flow Management Model

Sadeque Hamdan , Ali Cheaitou , Zied Jemai , Imad Alsyouf , Maamar Bettayeb , Oualid Jouini , Ziad Jemai

Communication dans un congrès 27/08/2025

On Fairness in the Network Air Traffic Flow Management with Rerouting

Sadeque Hamdan , Ali Cheaitou , Zied Jemai , Imad Alsyouf , Maamar Bettayeb , Oualid Jouini , Ziad Jemai

Chapitre d'ouvrage 27/08/2025

Optimal Air Traffic Flow Management with Carbon Emissions Considerations

Sadeque Hamdan , Ali Cheaitou , Zied Jemai , Imad Alsyouf , Maamar Bettayeb , Oualid Jouini , Ziad Jemai

Article dans une revue 26/08/2025

Machine learning-enhanced prediction of operating room occupation time and length of stay: a retrospective cohort study on emergency surgery care pathways

Anem Dupre , Xiaolan Xie , Zied Jemai , Benjamin Legros , Aida Jebali , Youssef Ben Amor , Hadil Bouasker , Jean-Michel Constantin , Mathieu Raux , Thomas Botrel , Oualid Jouini , Guillaume Lame , Ziad Jemai

HDR 20/08/2025

Stochastic Models for Service Operations Management

Oualid Jouini

Communication dans un congrès 12/08/2025

A stochastic programming approach for staffing and scheduling call centers with uncertain demand forecasts following continuous distributions

Mathilde Excoffier , Céline Gicquel , Oualid Jouini

Communication dans un congrès 12/08/2025

Equivalent NLCP for Chance-constrained Games

Vikas Vikram Singh , Oualid Jouini

Communication dans un congrès 12/08/2025

Call center shift scheduling under uncertainty: a chance-constraint programming approach.

Mathilde Excoffier , Céline Gicquel , Oualid Jouini

Article dans une revue 12/08/2025

Outpatient Chemotherapy Planning: a Literature Review with Insights from a Case Study

Julie Stal-Le Cardinal , Guillaume Lame , Oualid Jouini , Julie Le Cardinal

Communication dans un congrès 12/08/2025

Scheduling problem in call centers with uncertain arrival rates forecasts: a distributionnaly robust approach

Mathilde Excoffier , Céline Gicquel , Oualid Jouini

Communication dans un congrès 12/08/2025

Stochastic programming approaches for staffing in call centers with uncertain forecasts

Mathilde Excoffier , Céline Gicquel , Oualid Jouini

Article dans une revue 12/08/2025

Existence of Nash equilibrium for chance-constrained games

Vikas Vikram Singh , Oualid Jouini

Article dans une revue 12/08/2025

Equivalent nonlinear complementarity problem for chance-constrained games

Vikas Vikram Singh , Oualid Jouini

Communication dans un congrès 12/08/2025

Bi-matrix game with random payoffs

Vikas Vikram Singh , Oualid Jouini

Communication dans un congrès 12/08/2025

A Complementarity Problem Formulation for Chance-constraine Games

Vikas Vikram Singh , Oualid Jouini