Oualid Jouini

Laboratoire

Laboratoire Génie Industriel

Résumé

Professor, HDR, Laboratoire Génie Industriel, CentraleSupélec Research interests: - Service operations management with main applications to call centers and healthcare systems - Methodology: optimization, empirical analysis, stochastic modeling and applied probability

Publications (42)

Autre publication scientifique 22/04/2024

Estimating and Announcing Waiting Times in Multiple Customer Class Call Centers

Oualid Jouini , Yves Dallery

Autre publication scientifique 18/04/2024

Modeling Call Centers with Delays Information

Oualid Jouini , Yves Dallery , Zeinep Aksin Karaesman

Autre publication scientifique 18/04/2024

Real-Time Scheduling Policies for Multiclass Call Centers with Impatient Customers

Oualid Jouini , Yves Dallery

Autre publication scientifique 16/04/2024

Stationary Delays for a Multiclass Priority Queue With Reneging

Oualid Jouini , Yves Dallery

Autre publication scientifique 16/04/2024

Monotonicity Properties for Multiserver Queues with Reneging and Finite Waiting Lines

Oualid Jouini , Yves Dallery

Article dans une revue 08/04/2024

Call Centers with a Postponed Callback Offer

Benjamin Legros , Sihan Ding , Rob van Der Mei , Oualid Jouini

Communication dans un congrè 06/04/2024

A Simple Solution for Optimizing Weekly Agent Scheduling in a Multi-Skill Multi-Channel Contact Center

Siqiao Li , Ger Koole , Oualid Jouini

Autre publication scientifique 04/04/2024

Modeling Call Centers with Information about Anticipated Delays

Oualid Jouini , Yves Dallery

Article dans une revue 14/03/2024

Transient staffing at the beginning of work

Benjamin Legros , Oualid Jouini

Communication dans un congrè 09/02/2024

Equivalent NLCP for Chance-constrained Games

Vikas Vikram Singh , Oualid Jouini , Abdel Lisser