Oualid Jouini

Laboratoire

Laboratoire Génie Industriel

Résumé

Professor, HDR, Laboratoire Génie Industriel, CentraleSupélec Research interests: - Service operations management with main applications to call centers and healthcare systems - Methodology: optimization, empirical analysis, stochastic modeling and applied probability

Publications (110)

Communication dans un congrès 19/01/2025

Forecasting extractions in a closed loop supply chain of spare parts: An industrial case study

Zied Jemai , Laura Urie , Adnane Lazrak , Patrick Valot , Robert Heidsieck , Ziad Jemai , Oualid Jouini

Article dans une revue 13/01/2025

On the effect of lifetime variability on the performance of inventory systems

Chaaben Kouki , Oualid Jouini

Article dans une revue 13/01/2025

A flexible architecture for call centers with skill-based routing

Benjamin Legros , Yves Dallery , Oualid Jouini

Article dans une revue 13/01/2025

Call centers with hyperexponential patience modeling

Alex Roubos , Oualid Jouini

Article dans une revue 13/01/2025

Queueing models for full-flexible multi-class call centers with real-time anticipated delays

Yves Dallery , Zeynep Aksin , Oualid Jouini

Article dans une revue 09/01/2025

Pooled testing in the presence of congestion

Saif Benjaafar , Benjamin Legros , Bingnan Lu , Oualid Jouini

Communication dans un congrès 28/12/2024

Patient-Hospital Communication: a Platform to Improve Outpatient Chemotherapy

Julie Stal-Le Cardinal , Muriel Carvalho , Christophe Tournigand , Pierre Wolkenstein , Guillaume Lame , Oualid Jouini

Communication dans un congrès 27/12/2024

A Multimethodology for Hospital Process Redesign

Julie Stal-Le Cardinal , Muriel Carvalho , Christophe Tournigand , Pierre Wolkenstein , Guillaume Lame , Julie Le Cardinal , Oualid Jouini

Communication dans un congrès 12/09/2024

Impact of Aircraft Model and Delay Duration on the Air Traffic Flow Management

Sadeque Hamdan , Oualid Jouini

Article dans une revue 10/09/2024

Operations management of outpatient chemotherapy process: An optimization-oriented comprehensive review

Majed Hadid , Adel Elomri , Tarek El Mekkawy , Laoucine Kerbache , Anas Hamad , Oualid Jouini

Article dans une revue 17/07/2024

Control policies for single-stage production systemls with perishable inventory and customer impatience

Stratos Ioannidis , Angelos A Economopoulos , Vassilis S Kouikoglou , Oualid Jouini

Autre publication scientifique 17/05/2024

Real-Time Scheduling Policies for Multiclass Call Centers with Impatient Customers

Auke Pot , Yves Dallery , Ger Koole , Oualid Jouini

Article dans une revue 25/04/2024

Routing in a queueing system with two heterogeneous servers in speed and in quality of resolution

Benjamin Legros , Oualid Jouini

Autre publication scientifique 22/04/2024

Estimating and Announcing Waiting Times in Multiple Customer Class Call Centers

Yves Dallery , Oualid Jouini

Article dans une revue 19/04/2024

Service Systems with Finite and Heterogeneous Customer Arrivals

Rowan Wang , Saif Benjaafar , Oualid Jouini