Oualid Jouini

Laboratoire

Laboratoire Génie Industriel

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Résumé

Professor, HDR, Laboratoire Génie Industriel, CentraleSupélec Research interests: - Service operations management with main applications to call centers and healthcare systems - Methodology: optimization, empirical analysis, stochastic modeling and applied probability

Publications (111)

Article dans une revue 07/04/2021

Appointment-driven Queueing Systems with Non-punctual Customers

Saif Benjaafar , Bingnan Lu , Siqiao Li , Benjamin Legros , Oualid Jouini

01/02/2021

Too much or not enough? Planning electric vehicle charging infrastructure: a review of modeling options.

Marc-Olivier Metais , O. Jouini , Jaâfar Berrada , Emilia Suomalainen , Oualid Jouini , Yannick Perez

Communication dans un congrès 01/01/2021

Performance Indicators in Emergency Operating Theaters: A State of the Art

Zied Jemai , Gustavo Santamaria-Acevedo , Benjamin Legros , Ziad Jemai , Oualid Jouini

Autre publication scientifique 01/01/2021

Planning charging infrastructure deployment: A new spatio-temporal model. Extended abstract for the Euro Working Group on Transportation 2021

Marc-Olivier Metais , O. Jouini , Jaâfar Berrada , Emilia Suomalainen , Oualid Jouini , Yannick Perez

Communication dans un congrès 01/01/2021

Impact of Aircraft Model and Delay Duration on the Air Traffic Flow Management

Sadeque Hamdan , Oualid Jouini

Article dans une revue 16/12/2020

Analysis of base-stock perishable inventory systems with general lifetime and lead-time

Chaaben Kouki , Benjamin Legros , M. Zied Babai , Oualid Jouini

Article dans une revue 16/12/2020

Front-office multitasking between service encounters and back-office tasks

Benjamin Legros , O. Zeynep Akşin , Ger Koole , Oualid Jouini

Article dans une revue 05/05/2020

Should we wait before outsourcing? Analysis of a revenue-generating blended contact center

Benjamin Legros , Ger Koole , Oualid Jouini

Communication dans un congrès 01/02/2020

Planning EV Charging Infrastructures : A Literature Review

Marc-Olivier Metais , O. Jouini , Jaâfar Berrada , Emilia Suomalainen , Oualid Jouini , Yannick Perez

Article dans une revue 01/01/2020

Combining Soft Systems Methodology, Ethnographic Observation and Discrete-Event Simulation: A Case Study in Cancer Care

Julie Stal-Le Cardinal , Guillaume Lame , Oualid Jouini , Julie Le Cardinal

Communication dans un congrès 01/12/2019

A Simple Solution for Optimizing Weekly Agent Scheduling in a Multi-Skill Multi-Channel Contact Center

Siqiao Li , Ger Koole , Oualid Jouini

Communication dans un congrès 15/04/2019

An Environmental Air Traffic Flow Management Model

Sadeque Hamdan , Ali Cheaitou , Zied Jemai , Imad Alsyouf , Maamar Bettayeb , Oualid Jouini , Ziad Jemai

Article dans une revue 01/01/2019

On the scheduling of operations in a chat contact center

Benjamin Legros , Oualid Jouini

Communication dans un congrès 10/07/2018

On Fairness in the Network Air Traffic Flow Management with Rerouting

Sadeque Hamdan , Ali Cheaitou , Zied Jemai , Imad Alsyouf , Maamar Bettayeb , Oualid Jouini , Ziad Jemai

Article dans une revue 01/02/2018

A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments

Benjamin Legros , Ger Koole , Oualid Jouini

Article dans une revue 15/01/2018

Blended call center with idling times during the call service

Benjamin Legros , Ger Koole , Oualid Jouini

Article dans une revue 01/10/2017

Distributionally robust chance-constrained games: existence and characterization of Nash equilibrium

Vikas Vikram Singh , Oualid Jouini

Article dans une revue 04/08/2017

Routing in a queueing system with two heterogeneous servers in speed and in quality of resolution

Benjamin Legros , Oualid Jouini

Communication dans un congrès 01/08/2017

A Multimethodology for Hospital Process Redesign

Julie Stal-Le Cardinal , Muriel Carvalho , Christophe Tournigand , Pierre Wolkenstein , Guillaume Lame , Julie Le Cardinal , Oualid Jouini

Article dans une revue 01/08/2017

Call Centers with a Postponed Callback Offer

Benjamin Legros , Sihan Ding , Rob van Der Mei , Oualid Jouini

Communication dans un congrès 01/05/2017

Combining the Viable System Model and Kotter’s 8 Steps for Multidepartment Integration in Hospitals

Julie Stal-Le Cardinal , Guillaume Lame , Oualid Jouini , Julie Le Cardinal

Communication dans un congrès 01/01/2017

Solving chance-constrained games using complementarity problems

V.V. Singh , O. Jouini , Oualid Jouini

Chapitre d'ouvrage 01/01/2017

Optimal Air Traffic Flow Management with Carbon Emissions Considerations

Sadeque Hamdan , Ali Cheaitou , Zied Jemai , Imad Alsyouf , Maamar Bettayeb , Oualid Jouini , Ziad Jemai

Communication dans un congrès 01/12/2016

Patient-Hospital Communication: a Platform to Improve Outpatient Chemotherapy

Julie Stal-Le Cardinal , Muriel Carvalho , Christophe Tournigand , Pierre Wolkenstein , Guillaume Lame , Oualid Jouini

Communication dans un congrès 22/08/2016

Service pooling strategy in service systems with impatient customers

Zied Jemai , J Peng , O. Jouini , Ziad Jemai , Oualid Jouini

Communication dans un congrès 01/07/2016

Chimiothérapie ambulatoire : revue critique avec cas d'étude

Julie Stal-Le Cardinal , Guillaume Lame , Oualid Jouini , Julie Le Cardinal

Article dans une revue 01/03/2016

A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts

M. Excoffier , C. Gicquel , O. Jouini , Oualid Jouini

Communication dans un congrès 01/01/2016

Equivalent NLCP for Chance-constrained Games

Vikas Vikram Singh , Oualid Jouini

Article dans une revue 01/01/2016

Optimal scheduling in call centers with a callback option

Benjamin Legros , Ger Koole , Oualid Jouini

Communication dans un congrès 01/01/2016

Organizational redesign: insights from ethnographic study before simulation

Julie Stal-Le Cardinal , Guillaume Lame , Julie Le Cardinal , Oualid Jouini